# QA451 not recognized anymore after initial starting **URL:** \ **Category:** QA45x\ **Created:** [February 6, 2024, 6:11pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221 "2024-02-06T18:11:49Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![WinneProAudio](https://avatars.discourse-cdn.com/v4/letter/w/2acd7d/32.png) [@WinneProAudio](https://forum.quantasylum.com/u/WinneProAudio)\ **Post date:** [February 6, 2024, 6:11pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/1 "2024-02-06T18:11:50Z")
I checked out our new and first QA System. After a lot of succesfully tests with the 403 I decided to check the 451 as well. The first startup shows a firmware update needed and I startetd it. After that a short message, I can´t remember the complete text, but it was something about a restart after succesfull writing firmware. I dis- and reconnected the 451 and from this time on, it wasn´t accepted by the 451 software. Windows beeps a lot of times an after several minutes some informations about installed USB\_xxx\_device, the software asks permanent for connection to the device. Whats going wrong? My operating system is Windows 10 based and the installed 451 software is v1.44. ---
**Author:** ![matt](https://avatars.discourse-cdn.com/v4/letter/m/a6a055/32.png) [@matt](https://forum.quantasylum.com/u/matt)\ **Post date:** [February 6, 2024, 7:12pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/2 "2024-02-06T19:12:24Z")
HI @WinneProAudio, when you plug the QA451 in, do you see the front-panel LEDs cycle? ---
**Author:** ![WinneProAudio](https://avatars.discourse-cdn.com/v4/letter/w/2acd7d/32.png) [@WinneProAudio](https://forum.quantasylum.com/u/WinneProAudio)\ **Post date:** [February 6, 2024, 7:39pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/3 "2024-02-06T19:39:59Z")
Hi, no more, nothing lits. I´m back on work tomorrow, haven´t the units at home. This evening therefore I can’t check anything further… ---
**Author:** ![matt](https://avatars.discourse-cdn.com/v4/letter/m/a6a055/32.png) [@matt](https://forum.quantasylum.com/u/matt)\ **Post date:** [February 6, 2024, 9:14pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/4 "2024-02-06T21:14:27Z")
Hi @WinneProAudio, if there is no LED activity when you plug in the USB, then it probably means the flash update didn’t succeed. Normally, when you plug in the QA451B, you will see the front panel LEDs cycle on and off for a few hundred milliseconds. If there is no LED activity, but you hear window make a “bing bong” sound when you plug in the device, then that is the default bootloader attaching to Windows. To fix this, you can do the following (note this assumes you have a QA451B–don’t try the instructions below if it’s not a QA451B) 1. Unplug the QA451B hardware (make sure the front of your unit says QA451B!) 2. Start the QA451 application. Click on the title bar and type the characters q a 4 5 1 3. You will see a Test menu appear on the QA451 app as shown: ![image](https://canada1.discourse-cdn.com/flex032/uploads/quantasylum/original/2X/f/ff057a8bd94e92d04f166e09fdb8812562cde78c.png) 1. Connect the QA451B hardware, wait until you hear the Windows “Bing Bong” sound. 2. Pick **Flash as QA451B** from that menu ![image](https://canada1.discourse-cdn.com/flex032/uploads/quantasylum/original/2X/d/d9dded681e858fbff92baeec5afe1fabaa125023.png) And then just wait. After about 30 seconds you will see the application indicate it’s finished the flash update and you should see the front-panel LEDs cycle for a few hundred mS on the QA451. At that point, you can unplug the QA451B and a few seconds, plug it back in, and the LEDs should cycle and it should connect to the QA451 application. Please report back when time permits! ---
**Author:** ![WinneProAudio](https://avatars.discourse-cdn.com/v4/letter/w/2acd7d/32.png) [@WinneProAudio](https://forum.quantasylum.com/u/WinneProAudio)\ **Post date:** [February 7, 2024, 6:54am UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/5 "2024-02-07T06:54:46Z")
Hi, thanks a lot, full success! I love those hidden things…I´m a C# developer and done those useful tools as well in my apps. 🤠 Regards Winfried ---
**Author:** ![matt](https://avatars.discourse-cdn.com/v4/letter/m/a6a055/32.png) [@matt](https://forum.quantasylum.com/u/matt)\ **Post date:** [February 7, 2024, 3:01pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/6 "2024-02-07T15:01:25Z")
Hi @WinneProAudio, thanks for reporting back and I’m glad it’s working again for you! ---
**Author:** ![Tbro](https://avatars.discourse-cdn.com/v4/letter/t/e47774/32.png) [@Tbro](https://forum.quantasylum.com/u/Tbro)\ **Post date:** [February 20, 2024, 7:44am UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/7 "2024-02-20T07:44:58Z")
Hi Matt, Here the same problem, when i plugin the usb of the QA451B in windows 11 is saying USB device not recognized. The LEDS on the front are flikkering couple of times and goes off. Tried the steps to flash the unit again but get an error: ![image](https://canada1.discourse-cdn.com/flex032/uploads/quantasylum/original/2X/8/800d8f417dace44751e33a690cc95b412d1fcd8e.png) Can you help? ---
**Author:** ![matt](https://avatars.discourse-cdn.com/v4/letter/m/a6a055/32.png) [@matt](https://forum.quantasylum.com/u/matt)\ **Post date:** [February 20, 2024, 10:33pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/8 "2024-02-20T22:33:22Z")
Hi @Tbro, is this a QA451 or QA451B? If you see the front-panel LEDs cycling briefly when applying power then it means there’s valid code flashed. The LEDs all turn off after a few hundred milliseconds of cycling, is that right? The message from Windows suggests the USB connection is failing for some reason. If you switch cables and/or try on another machine (you don’t need to install the app) does the failure message from Windows still happen? In device manager, the QA451 will show up under the Human Interface Devices as a “HID-compliant Vendor defined device”. There could be several of those. But check each and look a the property “Hardware Ids” and see if you can find the VID:PID of 16C0:4E35 Please update when time permits! Thanks! ![image](https://canada1.discourse-cdn.com/flex032/uploads/quantasylum/original/2X/b/b01c0de7377bea9ce6b60539a51718e47fd46573.png) ---
**Author:** ![Tbro](https://avatars.discourse-cdn.com/v4/letter/t/e47774/32.png) [@Tbro](https://forum.quantasylum.com/u/Tbro)\ **Post date:** [March 8, 2024, 12:54pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/9 "2024-03-08T12:54:12Z")
Hello Matt, After your message the QA451B was working so did some measures. Now today i have the same problem back again. I made a video of the flashing lights hope this will indicate what is wrong. ![Flashing Front Lights](https://canada1.discourse-cdn.com/flex032/uploads/quantasylum/original/2X/6/697bc31f9251b1a6ff86ea6bb2beb34ca26b63e6.gif) I tried a couple of times if i see the HID, some times i get this device. But now after 20 times reconnecting it is there, and the tool is recognize the device Any tips to get the QA451B working again if it is in the not working state? ---
**Author:** ![Tbro](https://avatars.discourse-cdn.com/v4/letter/t/e47774/32.png) [@Tbro](https://forum.quantasylum.com/u/Tbro)\ **Post date:** [March 8, 2024, 1:34pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/10 "2024-03-08T13:34:10Z")
![image](https://canada1.discourse-cdn.com/flex032/uploads/quantasylum/original/2X/a/a57dd37e19ab74d1a59fb7faea44ddf0191c51f7.png) ---
**Author:** ![matt](https://avatars.discourse-cdn.com/v4/letter/m/a6a055/32.png) [@matt](https://forum.quantasylum.com/u/matt)\ **Post date:** [March 11, 2024, 11:05pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/11 "2024-03-11T23:05:04Z")
Hi @Tbro, yes, that looks correct from the video. The Windows message is very clear: It started the conversation with the QA451, and once it asked for the descriptor the QA451 didn’t respond. If this isn’t a cable issue, I think you will need to send the unit back. Can you please send a mail to support at quantasylum dot com? ---
**Author:** ![seickelb](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@seickelb](https://forum.quantasylum.com/u/seickelb)\ **Post date:** [October 13, 2024, 6:33pm UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/12 "2024-10-13T18:33:27Z")
Hello Matt. I am having the same problem. I tried clicking on the title bar and typing in qa451 but the test function does not come up. Any suggestions? Brian ---
**Author:** ![matt](https://avatars.discourse-cdn.com/v4/letter/m/a6a055/32.png) [@matt](https://forum.quantasylum.com/u/matt)\ **Post date:** [October 15, 2024, 1:50am UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/13 "2024-10-15T01:50:48Z")
Hi @Brian, you can please confirm you are using the number keys above the QWERTY keys? The keypad keys won’t work for typing 451. ---
**Author:** ![chook555](https://avatars.discourse-cdn.com/v4/letter/c/45deac/32.png) [@chook555](https://forum.quantasylum.com/u/chook555)\ **Post date:** [January 17, 2025, 1:29am UTC](https://forum.quantasylum.com/t/qa451-not-recognized-anymore-after-initial-starting/1221/14 "2025-01-17T01:29:09Z")
Hi @matt, v1.44 asked me to reflash the device, then showed “Flash complete/replug device” message almost immediately. I naively did that which “bricked” my QA451B. Thanks to the instructions above was able to revive it, this time noticed that flashing progress was still ongoing while the completion popup was displayed. Minot bug but freaked me out 🙂